Service Desk

{"xsrfToken":"BAKV-UKCS-RMM5-C4K9_6110574fb585edcf2b23b5f7fe78bbda20a88140_lout","branding":{"id":"1","key":"es","name":"EMS Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#466ec9","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6edb31bb-37b2-4a52-8114-9c65c2b62c2a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzllNzQ1MS0zYjVlLTQ2MzQtYmY5NC1mMWNjZWI4YzgyMDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZlZGIzMWJiLTM3YjItNGE1Mi04MTE0LTljNjVjMmI2MmMyYSI6WyJyZWFkIl19LCJleHAiOjE1OTQxOTA0NjEsIm5iZiI6MTU5NDE4OTgwMX0.Xv7UPG9vvoUvP1iZPZGQoWciqBAogQbKSiphITg9uLg&client=339e7451-3b5e-4634-bf94-f1cceb8c8200&height=300&mode=fit","bannerMediaApiFileId":"6edb31bb-37b2-4a52-8114-9c65c2b62c2a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"es","projectId":15520,"serviceDeskId":1,"name":"EMS Support","description":"Welcome! You can raise a EMS Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":12640,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12640","groups":[],"key":""},{"id":"1","name":"Get EMS IT help","descriptionHtml":"","callToAction":"Get EMS IT help","introHtml":"Get assistance for general Enterprise Mobility Services (EMS) IT problems and questions.","icon":12625,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12625","groups":[1],"key":""},{"id":"14","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":12642,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12642","groups":[1],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":12604,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12604","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":12628,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12628","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":12606,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12606","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":12608,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12608","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":12638,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12638","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":12633,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12633","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":12611,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12611","groups":[],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":12613,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12613","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":12609,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12609","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":12605,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12605","groups":[],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":12644,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12644","groups":[],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":12637,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12637","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[1,14],"2":[8,1,10,11,13],"4":[14,9,15],"5":[14,10,16],"3":[6,4,2,3,5,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"abcb9da7-d2f1-35b3-9f36-a4913e18160d","appLinkName":"System Confluence","appLinkUrl":"https://bluefletch.atlassian.net/wiki","spaceKey":"EKB","spaceName":"EMS Knowledge Base","spaceUrl":"https://bluefletch.atlassian.net/wiki/spaces/EKB"},"labels":[],"projectKey":"ES","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":1,"projectId":15520,"form":{"name":"Get EMS IT help","descriptionHtml":"","callToAction":"Get EMS IT help","intro":"Get assistance for general Enterprise Mobility Services (EMS) IT problems and questions.","instructions":"","icon":12625,"iconUrl":"https://bluefletch.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12625","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2020-07-08T02:31:01-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"abcb9da7-d2f1-35b3-9f36-a4913e18160d","appLinkName":"System Confluence","appLinkUrl":"https://bluefletch.atlassian.net/wiki","spaceKey":"EKB","spaceName":"EMS Knowledge Base","spaceUrl":"https://bluefletch.atlassian.net/wiki/spaces/EKB"},"labels":[],"projectKey":"ES","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzllNzQ1MS0zYjVlLTQ2MzQtYmY5NC1mMWNjZWI4YzgyMDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNTUyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE1OTQxOTEwNjEsIm5iZiI6MTU5NDE4OTgwMX0._hpJ9J0Na_S0L7vC0wDEUBQ9t3i8RNyHgz3LEcfVJO8","targetCollection":"upload-project-15520","endpointUrl":"https://api.media.atlassian.com","clientId":"339e7451-3b5e-4634-bf94-f1cceb8c8200","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}