Jira Service Management

{"xsrfToken":"0df862b234866814d205f321c76c0581f6877011_lout","branding":{"id":"1","key":"es","name":"EMS Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the EMS Help Center","sharedPortalName":"Help Center Home","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the EMS Help Center","sharedPortalName":"Help Center Home","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#466ec9","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6edb31bb-37b2-4a52-8114-9c65c2b62c2a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzllNzQ1MS0zYjVlLTQ2MzQtYmY5NC1mMWNjZWI4YzgyMDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZlZGIzMWJiLTM3YjItNGE1Mi04MTE0LTljNjVjMmI2MmMyYSI6WyJyZWFkIl19LCJleHAiOjE2OTU0MDQ0NTcsIm5iZiI6MTY5NTQwMzg1N30.eQoPB4VtkfOVfUrlCjiDYkGBfp_xZYYRykHAkFe6B9k&client=339e7451-3b5e-4634-bf94-f1cceb8c8200&height=300&mode=fit","bannerMediaApiFileId":"6edb31bb-37b2-4a52-8114-9c65c2b62c2a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"es","projectId":15520,"serviceDeskId":1,"name":"EMS Support","description":"Welcome! You can raise a EMS Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"74","name":"Ask us a question","descriptionHtml":"","callToAction":"Ask us a question","introHtml":"Have a general question? Send your request here and a team member will get back to you shortly","icon":12625,"iconUrl":"https://bluefletch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12625","groups":[1],"key":""},{"id":"73","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":12760,"iconUrl":"https://bluefletch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12760","groups":[1],"key":""},{"id":"76","name":"Report a bug","descriptionHtml":"Please provide a description of the bug, screenshots/video if available, steps to recreate, and any logs that you may have that will help us troubleshoot. Thank you.","callToAction":"Report a bug","introHtml":"Found a bug? Let us know so we can fix it!","icon":12610,"iconUrl":"https://bluefletch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12610","groups":[1],"key":""},{"id":"14","name":"Report a system outage","descriptionHtml":"","callToAction":"Report a system outage","introHtml":"Found an issue? Let us know here and we'll look into it right away!","icon":12642,"iconUrl":"https://bluefletch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12642","groups":[1],"key":""},{"id":"72","name":"Request a new feature!","descriptionHtml":"","callToAction":"Request a new feature!","introHtml":"Let us know of any new features and enhancements you would like to see!","icon":12632,"iconUrl":"https://bluefletch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12632","groups":[1],"key":""},{"id":"80","name":"Request a new Organization","descriptionHtml":"Please make sure to include the names, emails, and desired roles for each contact that will have access to the Portal in the organization.","callToAction":"Request a new Organization","introHtml":"This is reserved for requesting the creation of a new BFE organization","icon":12790,"iconUrl":"https://bluefletch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12790","groups":[],"key":""},{"id":"81","name":"Request Play Store app access","descriptionHtml":"","callToAction":"Request Play Store app access","introHtml":"Add a customer to an app's org list in the Play Store","icon":12609,"iconUrl":"https://bluefletch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12609","groups":[],"key":""},{"id":"77","name":"Submit an environment change request","descriptionHtml":"","callToAction":"Submit an environment change request","introHtml":"This request type is for any deployments to managed environments","icon":12603,"iconUrl":"https://bluefletch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12603","groups":[],"key":""},{"id":"82","name":"Update an application in Play Store","descriptionHtml":"","callToAction":"Update an application in Play Store","introHtml":"Add or promote application version in Play Store","icon":12611,"iconUrl":"https://bluefletch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12611","groups":[],"key":""},{"id":"79","name":"Update license key","descriptionHtml":"Please make sure to include the new Org name in the summary and the License term dates in the description.","callToAction":"Update license key","introHtml":"Renew a customer's license key","icon":12638,"iconUrl":"https://bluefletch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12638","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[76,74,73,72,14],"5":[14],"4":[14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"abcb9da7-d2f1-35b3-9f36-a4913e18160d","appLinkName":"System Confluence","appLinkUrl":"https://bluefletch.atlassian.net/wiki","spaceKey":"EKB","spaceName":"EMS Knowledge Base","spaceUrl":"https://bluefletch.atlassian.net/wiki/spaces/EKB","isServer":false},"labels":[],"projectKey":"ES","serviceDeskId":1,"kbLinkDomainURLs":["https://bluefletch.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center Home","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://bluefletch.atlassian.net/wiki","kbLinkDomainURLs":["https://bluefletch.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}